INFORMATION ABOUT PERSONAL DATA PROCESSING WITHIN tcl-romania.ro
Personal Information Processing Note at tcl-romania.ro
- What personal data do we collect and for what purpose?
- Disclosure of Your Personal Data
- How do we protect your personal information?
- The rights and options you have
- Special information for parents
- How can you contact us?
TRIVAS GRUP with address in Braila, Str. Emperor Traian no. 21, Camera 3, Braila (“tcl-romania”, “ours”, “us” or “us”) or your affiliates or affiliates want to get acquainted with how we collect, use and disclose This Privacy Notice has been designed to help us understand our privacy practices, including what personal data we collect, why we collect them, for what purposes we use them and how we protect them, and your rights personal.
tcl-romania appreciates your interest in the company, its products and services by accessing our websites (tcl-romania.ro) or the associated communication channels, including, but not limited to, the pages and / or channels and our social blogs (collectively, “tcl-romania pages”). This privacy notice applies to personal data that we collect or process when you interact with tcl-romania pages. You can interact with tcl-romania through tcl-romania, acquiring and using our products / services, through commercial communications, but also through our customer support department. These interactions can be achieved by visitors, customers, business customers, vendors and / or business partners.
tcl-romania processes personal data outside of tcl-romania, which will require a different privacy notice (for example, tcl-romania research projects or other specific websites or portals). In these cases, tcl-romania will clearly specify that the privacy notice in question is different from this privacy notice.
Last but not least, your privacy is of real importance to us. You have demonstrated to us the trust you have in us by interacting with Tcl Romania pages and appreciate your trust. This means that we are committed to protecting your privacy at all times.
What personal data do we collect and for what purpose?
When we use the term “Personal Information” in the Privacy Notice, we refer to information about you that allows you to identify yourself, either directly or in combination with other information we may hold.
Account details tcl-romania
You can choose to create an online tcl-romania account in order to benefit from our services and / or buy online.
When you create a tcl-romania account, we collect the following personal data:
- date of birth or age
- Email Address
- your preferred country and language from the expanded URL on the tcl-romania page you created your account
- mailing address
- phone number
- CNP / CUI (Billing Required)
- if you decide to create a tcl-romania account using your social networking account, we can get the details of your profile on the social network that you choose to tell us.
We use this Personal Information to create and maintain your tcl-romania account. You can use your tcl-romania account for various services. When you use your tcl-romania account for a service, we may add personal data to your tcl-romania account. The following paragraphs give you information about the services you can use and which Personal Data we will add to your tcl-romania account when you use them.
Your tcl-romania account is created exclusively at your request. Therefore, we consider that the processing of Account Data is necessary to fulfill the contract in which you are a party, being legitimate under Article 6 (b) of Regulation (EC) 5419/16.
Purchase and registration data
You can purchase tcl-romania products and services from our online store.
When you purchase products / services and when you register your product, we collect the following personal data:
- shipping and billing address
- phone number
- the invoice history, which contains a summary of the purchased products / services
- details of the conversations you can handle with customer support departments about questions about purchased products / services or about online purchases
- details of the registered product / service, such as the name of the product / service, product category to which it belongs, product model number, date of purchase, proof of purchase.
We use this Personal Information to complete your purchase and / or record your product. If you sign in to the tcl-romania account, your Purchase Data and Registration Data will be added to your tcl-romania account. If you purchase tcl-romania products / services as a “visitor”, we will use your Purchasing and Registration Data to complete your purchase, but we will not add the information to your tcl-romania account.
Products are purchased and registered only at your request. We believe that processing your Purchasing and Registration Data is necessary to fulfill the contract in which you are a party, being legitimate under Article 6 (b) of Regulation (EC) 5419/16.
Data on promotional communications
You can choose to subscribe to commercial and promotional communications.
If you subscribe to commercial and promotional communications, we will use your following Personal Data:
- email address (if you do not have an account)
- your tcl-romania account data
- date of birth or age
- your interactions with the tcl-romania pages, the emails you clicked and that you opened and the attendance at events.
We use this Personal Information to send you promotional communications about tcl-romania products, services, events and promotions based on your preferences and behavior.
Tcl-romania companies can contact you by sending your promotional messages via email, SMS or other digital channels, such as mobile apps and social media platforms. To personalize your communications based on your behavior and preferences, and to provide you with the best personalized experience, we can analyze and combine all the information associated with your account data and your tcl-romania data. We also use this information to create audiences that show what our products and / or services are of interest to users and to track the success of our marketing efforts.
tcl-romania will give you the opportunity to withdraw your agreement at any time to receive promotional communications using the unsubscribe link at the end of commercial communications emails that you can receive from us.
We can also send you press releases tcl-romania by e-mail (Journalistic data by e-mail). When tcl-romania sends press releases, it will process your data such as name, contact details (such as e-mail) and company information.
Personal Data Processing for Promotional Communications is made on the basis of your agreement, ie on a voluntary basis; this ground is legal according to Article 6 (a) of Regulation (EC) 5419/16. When tcl-Romania processes your Personal Data under your agreement, you have the right to withdraw your agreement at any time without affecting the legal nature of the processing based on an agreement prior to withdrawing your consent.
Data associated with online opinions
You can choose to express your opinion, add comments, ask questions, make ratings, and add reviews to online ratings (Online Reviews).
If you choose to use this opportunity, we will process the following Personal Data:
- Your cookie ID
- opinions / comments / questions / your assessment
- your contact details, if you provide them with us (name, e-mail, telephone number).
tcl-romania uses this Personal Information to obtain valuable information on which to improve its Pages or product / service range tcl-romania.
We believe that processing your Online Data is based on a legitimate interest of tcl-romania to improve its tcl-romania pages and range of products and services and is legal in accordance with Article 6 (f) of Regulation (EC) 5419/16 .
tcl-romania can collect data for events, online seminars or fairs (“Events”) to which you can participate or to which you can register through tcl-romania. You can sign up for the Event either through the tcl-romania pages or through the other organizing company.
When you join an event, we will process the following information:
- mailing address
- product / service of interest.
- phone number
By signing up for an event, you agree to receive communications from tcl-romania directly related to the event, such as the venue and time of the event.
We believe that the processing of Event-Related Data is required to fulfill the contract in which you are a party, being legitimate under Article 6 (b) of Regulation (EC) 5419/166.
Data associated with social network monitoring
When you interact with or communicate on social media channels / pages / social networking promotions and blogs (for example, when you click on “I like” or “share” when you post and share comments and when you send ratings and reviews) staff are processed by a third party providing tcl-romania social network monitoring services. This means that the third party that provides social network monitoring services will keep a copy of your online public interactions that the third party has given us access to.
Among the Personal Data we collect is the publicly available data you have provided in the context of social platforms, data we obtain from that social service provider through a third party that provides network monitoring services socialization; these may be: name, birthday or age, home page, profile photo, time zone, postal address, country, interests and comments, and the content you have published / distributed.
We use this Personal Data to form an overview of people’s opinion about us and our brands and to give us an idea of relevant people with online influence and to solve problems and / improve tcl-romania products and services and / or start a discussion on promotional topics with you (based on the questions / requests that you have addressed or that you have addressed to our competitors).
We believe that data processing associated with social network monitoring in the above context is based on a legitimate interest of tcl-romania to act lawfully in accordance with Article 6 (f) of Regulation (EC) 5419/16.
Data associated with customer support interactions
You may interact with our Customer Support Centers.
When contacting Customer Support or when communicating with one of the Tcl-Romania Customer Support Representatives via email, phone or in writing (for example, a response card), we will use the following Personal Data:
- your account data
- your phone records and their history, the history of purchases, the content of your questions, or the requests you have made.
We use this Personal Information to assist you as a consumer or customer (in relation to a product or service) to answer your questions, to respond to your requests and to provide you with the service relevant to customers, such as repairing or redeeming products / services. We also use this Personal Information to improve, remedy, or customize our products and services to comply with compliance standards and to train Customer Support staff in training courses.
If we provide you with this service on the basis of an agreement, we consider that processing your Personal Data is necessary to fulfill the contract in which you are a party, being legitimate under Article 6 (b) of Regulation (EC) 5419/16.
In other cases, we believe that processing your Personal Data in the above context is based on a legitimate interest of tcl-romania to act lawfully in accordance with Article 6 (f) of Regulation (EC) 5419/16.
Improve our products and services (Improvement Data)
If we use Personal Data that we collected from you when you used the Products / Services tcl-romania and / or the tcl-romania pages for analysis purposes, we do so to improve our Products / Services and to give you a better user experience. We also do this to get an overview of our Products and / or Services that are of interest to certain audiences.
We believe that processing your Personal Data in the above context is based on a legitimate interest of tcl-romania to improve tcl-romania pages and the range of products and services and is legal in accordance with Article 6 (f) of Regulation ( EC) 5419/16.
By providing your services, we can collect information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged committing crimes or convictions for offenses. According to Article 9 of Regulation (EC) 5419/16, this information is considered to be “sensitive personal data”.
We collect Sensitive Data only if you have given your explicit consent, are required, or you have deliberately made them public.
Disclosure of Your Personal Data
Affiliates and service providers
We may disclose your Personal Data:
- our affiliates or affiliates for the purposes described in this Privacy Notice
- to our third-party service providers that provide services such as website hosting, data analysis, payment / billing processing, order fulfillment, information technology and related infrastructure provision, customer relations, e-mail transmission, CRM, identity, event management, market intelligence, audit, fraud detection, and other services
- third parties to allow them to send you business communications according to your preferences if you have chosen to share them
- third-party sponsors of draw lots, similar competitions and promotions
- When you interact with tcl-romania as a customer, vendor, or business partner, tcl-romania may disclose the Personal Data available in reports and other materials provided by you and / or your company as a result of a commitment to other business partner and / or supplier.
Other uses and disclosures
We may use and disclose your Personal Data if we consider it necessary or appropriate: (a) to comply with the applicable law, which may imply laws outside your country of residence, in order to respond to requests from state and government, including authorities outside your country of residence, to cooperate with law enforcement or other legal reasons; (b) to implement its own terms and conditions; and (c) to protect your rights, privacy, security or material assets, as well as those of our affiliates or affiliates, yours or others.
In addition, we may use, disclose or transfer information to a third party in the event of a reorganization, merger, sale, joint venture, assignment, transfer or any other total or partial divestment of our operations, assets or capital (including any procedures bankruptcy or similar).
Services provided by third parties
This Privacy Notice does not address and are not responsible for the confidentiality, information or other practices of third parties, including third parties managing any web site or service to which tcl-romania pages send. Including a link on the tcl-romania pages does not mean that we, our affiliates or affiliates authorize the site or service to which the link is sent.
In addition, we are not responsible for the collection, use, disclosure of information or the security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other application developer, application provider, an operating system provider, a wireless service provider, or a device manufacturer, including personal data that you disclose to other organizations through or in connection with tcl-romania. These organizations may have their own notifications, statements, or privacy policies. We strongly recommend that you read them in order to understand how your Personal Data can be processed by those organizations.
Third-party cookies or other tracking technologies
The collected data are used to:
- ensure the proper functioning of the digital channel
- analyze the use of the digital channel so that we can measure and improve the performance of our digital channels
- connect to social networks and read reviews
- contribute to a better personalization of advertising according to your interests, both within and outside tcl-romania;
How do we protect your personal information?
How do we secure the security of your personal data?
We strive to use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be 100% safe. If you have reason to believe that the interaction with us is no longer certain, please notify us immediately, according to the “How can you contact us” section below.
How long will personal data be stored?
We will keep your Personal Data for as long as it is necessary or permitted to take into account the purposes it has collected. The criteria we use to determine the retention period include: (i) the amount of time we have a relationship with you for your participation on the tcl-romania pages; (ii) the existence of a legal obligation that we must comply with; or (iii) if the retention is indicated in the light of our legal position (such as applicable limitation periods, regulatory inquiries or litigation).
Jurisdiction and cross-border transfer
Your personal data may be stored and processed in any country where we have establishments or employ service providers, and by using the tcl-romania web site you consent to the transfer of information to countries outside your home country, which may have data protection laws different from your country. Under certain circumstances, courts, law enforcement agencies, regulatory agencies or security bodies in those countries may have the right to access your Personal Data.
The rights and options you have
The rights and options you have
If you wish to submit a request to access, correct, delete, limit, or refuse to process the Personal Data you have previously provided or if you wish to submit a request to receive an electronic copy of Your Personal Data for send them to another company (to the extent that this data portability is granted to you under the applicable law), you can contact us at email@example.com. We will respond to your request in accordance with the applicable law.
In your application, you clearly specify which Personal Data you want to be modified if you would like your Personal Data to be removed from our database or if you want to let us know what limitations you would like to apply to the way we use Your personal data. For protection, we may only deal with personal data requests associated with your account, your email address, or other account information that you use to send us requests, and we may need to verify your identity before to meet your request.
You may also opt to receive electronic communications from tcl-romania. If you no longer wish to receive commercial emails from now on, you can cancel by clicking the unsubscribe button at the end of any promotional email received from us.
Keep in mind that we may be required to keep certain information for record keeping purposes and / or to complete transactions initiated before requesting the change or deletion (for example when you make a purchase or sign up for a promotion, you may not be able to change or delete the Personal Data provided before completing the purchase or promotion in question). There may also be residual information that will remain in our databases as well as other records that will not be removed.
We will try to respond to your request (s) as soon as possible. Note that if you opt out of receiving commercial emails from us, we may still send you some important administrative messages that you can not give up.
If you use your options and rights (or some of them), you may not be able to use all or part of certain tcl-romania services.
Special information for parents
Special information for parents
The tcl-romania pages are not addressed to children as defined by the applicable law and we do not knowingly collect personal data from children. However, tcl-romania policy provides for compliance with the law when it requires the permission of the parent or legal guardian before collecting, using or disclosing personal data of the children. We commit ourselves to protecting children’s privacy needs and strongly encourage parents and legal guardians to actively participate in the activities and online interests of their children.
If a parent or legal guardian learns that our child provided us with his Personal Data without the consent of the parent or guardian, please contact us at firstname.lastname@example.org. If we find that a child has provided us with Personal Data, we will delete the data from our files.
How can you contact us?
If you have any questions about this Privacy Notice or how tcl-romania uses your Personal Data, please contact our Data Protection Officer at email@example.com. Alternatively, you have the right to file a complaint with a competent supervisory authority in the country or region you are in.